Comprehensive Support for Service Providers and Network Operators
Atos Origin’s End-to-End Fulfillment Solution supports service providers and network operators in dealing with the challenges at various stages in their lifecycle and subsequent maturity and performance levels. It provides answers to many of the challenges that business managers struggle with.
Our solution set has a primary focus on a distinct set of business functions involved in Service Fulfillment as defined by the eTOM framework from Telemanagement Forum (www.tmforum.org). The reason we use the eTOM framework is because this framework provides a common language throughout the industry and it is easier for Atos Origin to position its services during engagements with (potential customers).
E2E Fulfillment Scope mapped onto the eTOM framework
Lifecycle Management:
Here processes drive and enable core operations and customer processes to meet market demand and customer expectations. Performance of Lifecycle processes are viewed at the highest levels of the enterprise, due to their impact on customer retention and competitiveness. There are two end-to-end Lifecycle Management processes introduced in the eTOM, i.e., Infrastructure and Product.
Operations Support & Readiness:
These processes monitor and control the fulfillment processes, from a general, a cost, a Quality Performance and an Assurance point of view. These processes are also responsible for supporting new product and feature introductions and enhancements, in development and/or review of processes, methods and procedures in support of new products deployment, as well as conducting Operations Readiness Testing (ORT) and acceptance.
Fulfillment Operations:
This process is responsible for providing customers with their requested products in a timely and correct manner. It translates the customer's business or personal need into a solution, which can be delivered using the specific products in the enterprise’s portfolio. This process informs the customers of the status of their purchase order, ensures completion on time, as well as a delighted customer. The E2E solution set for Fulfillment Operations includes advanced application hosting solutions but also OMS and MPFS.