Business Approach
Process and IT automation is about creating the “agile enterprise”. It improves the quality of the process chains in an organization but also the governance of these processes and the IT that supports it. It improves effectiveness, efficiency and quality within these processes, eventually supporting three main strategies: customer intimacy, product leadership and operational excellence.
Atos Origin’s Process and IT thinking is coming to a new level in the form of Business Process Chain Innovation. This connects to strategic market trends that require an organization to take the next step in process and IT automation and towards end-to-end, zero touch, and continuous innovation.
Business Process Chain Innovation
Business Process Chain Innovation is about the integral innovation and governance of an organization by chains within, and between, organizations. It concerns the “gathering” of strategy, processes, governance, organization, IT and human capital. The chains are primarily E2E customer driven and oriented. PCI innovates the organization inside out, synchronized, and with maximum focus on external interactions with both clients and suppliers. The system becomes agile by incorporating continuous innovation and improvement.
Business Benefits
The key business benefits include:
- Efficiency: Avoids redundancy and organize bundling of process steps, better interfacing between steps. Better deployment of people, competences and salaries.
- Effectiveness: first-time-right with products and services. Improved governance (reports). Better use of IT.
- Improvement Customer Satisfaction by improvement of client information.
Service Approach
Our approach follows the following steps:
- Quick Feasibility scan: What is the as-is situation, what should the future look like. High level design in processes and IT.
- Business Benefits Case: What are the benefits that will be evident when implementation is successful?
- Project Initiation: Full description in detail of the implementation and benefits to be realized
- Implementation: Full detailed design of IT and processes and implementation.
The next level of innovation is reached by deploying, for instance, SCM and logistical principles combined with tight steering. This directs all process innovations towards a satisfied customer while considering organizational goals. This keeps the system agile and continuously improving, adapting to market changes keeping that competitive edge.